Return & Exchange Policy

Return & Exchange Policy

Viaan Jewels

We want you to be happy with your purchase. Please read our return and exchange policy before placing your order.

1. Returns

We accept returns within 7 days of delivery if the product is eligible for return.

To be eligible:

  • The jewellery must be unused and unworn.
  • The product must be returned in its original condition and packaging.
  • All tags, cards, boxes, and accessories included with the order must be returned.
  • The product must not have any scratches, damage, alteration, or signs of use.

2. Exchange

If you receive a product that is damaged, defective, or the wrong item, please contact us within 48 hours of delivery with clear photos and an unboxing video.

Eligible products can be exchanged subject to availability.

3. Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Customised or personalised jewellery
  • Products that have been worn or used
  • Products damaged after delivery
  • Products returned without original packaging
  • Products with missing tags or accessories
  • Clearance or final-sale products, if specifically mentioned at the time of purchase

4. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • A clear unboxing video, if available

We will review the issue and provide an appropriate resolution.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method or through another agreed method, as applicable.

Shipping charges are non-refundable unless the return is due to an error or defect on our part.

6. Return Shipping

For customer-requested returns, return shipping charges may be deducted from the refund amount or may be payable by the customer, depending on the reason for the return.

For products that arrive damaged, defective, or incorrect, Viaan Jewels will assist with the return process.

7. How to Request a Return

To request a return or exchange, please contact us with your order number and reason for return.

Viaan Jewels reserves the right to reject returns that do not meet the conditions mentioned above.

Thank you for shopping with Viaan Jewels.
We appreciate your trust and support.